Booking, Deposits and Payment
A 50% deposit is required at the time of booking to secure your appointment. This deposit is applied directly toward your total service cost, with the remaining balance due at the time of your session.
Appointments are not considered confirmed until the deposit has been received. No deposit, no confirmed appointment.
Deposits are transferable when cancellation or rescheduling is communicated at least 48 hours before the appointment time. For example, if your appointment is scheduled for 1:00 PM, you must cancel or reschedule by 1:00 PM two days prior in order to transfer your deposit.
Deposits are non-refundable unless there are select, extreme circumstances, which may be reviewed on a case-by-case basis at the discretion of Sun & Sol.
Cancellations, no-shows, or rescheduling requests made less than 48 hours before the appointment time will result in the deposit being forfeited. A new deposit will be required to book a new appointment.
If you are more than 15 minutes late without prior communication, the appointment may be considered a no-show and the deposit will be forfeited.
Because massage therapy is a time-based service, appointment times are reserved specifically for each client. Last-minute cancellations or no-shows prevent others from receiving care.
Appointments requested outside of regular business hours or on non-business days may be accommodated when available and are subject to an additional $20 fee added to the total service cost.
Accepted forms of payment include cash, credit/debit cards, Cash App, Venmo, and other approved digital payment options. Cash is preferred, as it avoids processing fees. Card payments may be subject to applicable processing fees.
Gratuity is never expected, but always appreciated, and may be given through cash, card, or approved digital payment options.
Gift Certificates (if/when offered) and holiday packages—such as those for Christmas, Valentine’s Day, or other high-demand seasons—must be paid in full upfront at the time of purchase. These items are non-refundable, but under exceptional circumstances may be credited toward another service or rescheduled if necessary.
Refunds are not typically issued, except in rare or exceptional circumstances, such as an accidental overcharge or processing error. If your payment was made by card, the refund will be issued back to that same card. If payment was made in cash, I’m happy to refund the full amount, since there are no processing fees involved. Please note that booking softwares retain a percentage in marketing and processing fees, so card refunds will not reflect the full original amount paid.
Receipts can be sent via email after your session upon request. Make sure your email address is correct and up to date to ensure you receive your receipt.
If you have any questions regarding these payment procedures, please contact me directly by call, text, or email using the information provided on my website. I’m always happy to help clarify or assist.
Intake Forms and Medical Information
New clients are required to complete an intake form prior to their first session. Intake forms are sent via email directly to your device within minutes of booking and confirming your appointment.
Please fill out your form in your own time before your session, so that when you arrive, we can begin promptly and make the most of your hands-on time. If your form is not completed beforehand, you’ll be asked to fill it out in the lobby during your scheduled session time.
Please ensure your email address is correct and that it belongs to you personally. In some cases, spouses, partners, or family members may share an email address — if this applies to you, please make sure that you are filling out your own personal information, not someone else’s.
If you are filling out the form on behalf of another person (such as a family member with a language barrier, cognitive challenge, or medical condition), please make a note of this in the comments section or notify me directly. This ensures I can document session notes accurately and appropriately.
Please note that if you share an email address with another person, you may each have access to and be able to view one another’s intake forms and related information. Proceed with this at your own discretion and comfort level.
Intake forms should be updated any time there are changes to your medical history, medications, or health conditions, and are typically renewed every few months to one year.
If you have specific sensitivities, trauma considerations, or comfort needs, please include these details in your intake form and, when possible, notify me via text prior to your session. This helps create a safe, supportive, and accommodating environment tailored to you.
Please Note: As a licensed medical massage professional, I am required to maintain accurate and compliant client records for safety, documentation, and insurance billing purposes. When booking, you must enter your full legal first and last name, complete date of birth (MM/DD/YYYY), active phone number, and valid email address to receive confirmations, reminders and intake forms. This information is essential and must be complied! We wish avoid mixing up identities with similar names (nicknames included) , as well as abiding by HIPPA laws. Thank you for understanding.
Arrival and Session Expectations
Please arrive 10–15 minutes early to allow time for any questions, restroom use, or settling in before your session.
- New clients: Please arrive 10-15 minutes early to complete or review your intake form, discuss your needs, and ensure we can tailor the session to you.
- Returning clients: Please arrive 5-10 minutes early to get settled and prepare for your appointment.
Wear comfortable clothing and, if possible, arrive with a clean, makeup-free face to help prevent staining of linens and promote relaxation.
During inclement weather, you may be asked to wear plastic or cloth booties over your shoes upon entering, or remove shoes entirely. This helps prevent tracking in dirt, slush, rain, or snow — out of respect for the cleaning crew’s efforts and mine in maintaining a clean, professional environment.
A handicap-accessible restroom is available before, during, and after your session, with ample space for wheelchairs, walkers, or other mobility supports.
Parking is free, and you’re welcome to park in any available space. Sidewalks are handicap-friendly, making access safe and convenient for clients who use walking aids or are accompanied by friends or family with mobility needs.
When arriving during regular business hours, you may enter and sit in the lobby until you are called into the room.
If you arrive and the building doors are locked, please text or call upon arrival, as doors remain locked outside normal weekly business hours for building safety.
As a friendly reminder, many clients who visit the building have medical needs or mobility challenges, so please drive slowly and mindfully in the parking lot. Treat the space with the same care and courtesy you’d hope for yourself — keeping it safe, calm, and welcoming for everyone.
Cancellations, No-Shows, and Late Arrivals
Life happens, and communication is always appreciated. Please review the following policies to help keep the schedule fair and balanced for everyone:
48+ Hours’ Notice
Cancellations or rescheduling requests made at least 48 hours before the appointment time may have the deposit transferred to a new appointment.
Less Than 48 Hours’ Notice
Cancellations or rescheduling requests made less than 48 hours before the appointment time will result in the 50% deposit being forfeited. A new deposit will be required to book a new appointment.
No-Call / No-Shows
Failure to attend your appointment without prior communication will result in the deposit being forfeited. Future appointments may require a new deposit before booking.
Late Arrivals
Late arrivals will be accommodated to the best of my ability, but your full session time cannot always be guaranteed if the schedule does not allow for it. If you are more than 15 minutes late without prior communication, the appointment may be considered a no-show and the deposit will be forfeited.
Case-by-Case Exceptions
Select circumstances such as safety concerns, severe weather advisories, sudden emergencies, or appointments cancelled on behalf of Sun & Sol may be reviewed on a case-by-case basis.
Thank you for respecting the time, preparation, and care that goes into each session.
Health and Safety
If you are feeling unwell, suspect that you’ve been exposed to a contagious illness, or have recently been around someone who is ill, please reach out right away so we can determine whether rescheduling is necessary.
If I am unwell, I will notify you promptly and your appointment will be rescheduled with priority. Sometimes illness develops suddenly, but I will always communicate as early as possible.
Illness & Contagious Conditions
For the health and safety of all clients and staff, please refrain from attending your appointment if you are experiencing symptoms of, or have been exposed to, a contagious illness. This includes but is not limited to:
- Flu, COVID-19, or fever
- Chickenpox or any skin-transmissible condition
- Bronchitis, sinus infection, or cough/sore throat
- Ear infections, body aches, or nausea/vomiting (except pregnancy-related nausea)
- Recent travel to regions with known disease outbreaks (e.g., measles, Lyme disease, or areas under active travel health advisories)
If you suspect or have been diagnosed with an illness — or believe you may have been exposed — please contact me as soon as possible to reschedule. Likewise, if you arrive visibly ill, I reserve the right to refuse service and send you home.
Inclement Weather & Safety
As we move into the colder months, snow, sleet, icy roads, or heavy rain may sometimes affect travel or scheduling. I make every effort to communicate 24–48 hours in advance if poor weather is expected to impact appointments.
You are always welcome to reach out preemptively if you have concerns — especially if childcare, school transportation, or work commutes could be affected. I strongly encourage proactive planning during the winter season.
If travel becomes unsafe, sessions may be rescheduled for another day. If severe weather persists and we are unable to honor your appointment after three rescheduling attempts, you may choose to:
- Receive a refund (Discretion: the booking software retains a small card processing percentage, so refunds may be slightly less than the full amount).
Professional Boundaries and Scope of Practice
- Massage therapy is a professional, non-sexual healthcare service. Any inappropriate behavior will result in immediate termination of the session, full payment due, and a permanent ban from future bookings. Legal authorities may be notified if necessary.
- I do not diagnose conditions, prescribe medication, or perform chiropractic adjustments.
- Massage therapy is a valuable tool and can complement medical care. However, it does not replace guidance or treatment from a licensed healthcare provider.
- I may refuse or terminate a session at any time if your well-being is at risk or if professional boundaries are not respected.
Pregnancy, Medical Conditions, and Special Considerations
Massage can be a wonderful way to support comfort, circulation, and relaxation during pregnancy. However, it’s generally not recommended during the first trimester, as this is considered a delicate stage of early development. Most medical providers advise waiting until after this period before receiving massage or other forms of bodywork.
If you choose to proceed with a session during your first trimester, you acknowledge and accept any associated risk. All sessions will follow appropriate safety protocols to ensure the greatest level of comfort and care.
Please make sure to indicate pregnancy, medical conditions, or special considerations on your intake form so that proper modifications can be made to your session setup and positioning.
Clients Under 18
Clients under 18 must have a parent or legal guardian complete and sign the intake form before receiving massage therapy.
- Ages 15–17: Guardian consent is required via the intake form. A guardian does not need to stay unless requested by the client or therapist.
- Ages 14 and under: Guardian consent is required, and the guardian must remain nearby for the entire session — either in the lobby, outside the door, or in the room if preferred.
Once you reach 18 years of age or older, you may be asked to complete a new intake form with updated medical history and your own signature, as you now have full autonomy over your care.
Parents and guardians are encouraged to use their discretion — if your child is receiving care, please decide whether to remain in the room or nearby based on their comfort and maturity.
All sessions are conducted professionally, with safety, transparency, and clear boundaries maintained at all times.
Confidentiality and HIPAA Compliance
- I comply with HIPAA standards. All personal and health information you provide is confidential and securely stored.
- Your information is never shared, sold, or distributed for any reason.
- The only exception is if information is legally requested through a court subpoena.
- If you wish to authorize the sharing of your information (e.g., with a doctor, chiropractor, or wellness provider), a written and signed consent form must be submitted in advance.
Refund Policy
- Massage services are generally non-refundable. Exceptions may be made only under extraordinary circumstances listed above.