Policies

Booking and Payment

A valid card is required to book and hold your appointment. This card is stored securely and is not charged at the time of booking—it is only used in accordance with the cancellation and no-show policies.

No deposit is required. Your card will only be charged if you cancel with less than 24 hours’ notice or fail to show up for your appointment without contacting me beforehand. This time is reserved specifically for you, and last-minute cancellations or no-shows prevent others from receiving care.

If, for any reason (such as weather-related issues or an invalid card), I’m unable to process a late cancellation or no-show fee, I reserve the right to:

Request that you update or add a valid card within 24-48 hours of the missed appointment,
Require upfront payment before your next scheduled session, and
Reconsider future bookings and flag your account

MassageBook requires that first-time clients prepay for their initial session. This is a one-time rule due to MassageBook’s advertising and referral fee structure for new client bookings. After your first visit, you will not be required to prepay for future sessions. Your card will simply remain on file to confirm appointments and will only be used if a cancellation or no-show occurs in accordance with policy.

Accepted forms of payment include cash, credit, and debit cards (processed through Stripe), as well as Cash App. Cash is preferred and qualifies for a small discount, since it avoids the processing fees of up to 4% that apply to card transactions. If you prefer, your card on file can be charged after your session with your consent.

Gratuity is never expected but always appreciated and can be given through cash or card.

Gift Certificates (if/when offered) and holiday packages—such as those for Christmas, Valentine’s Day, or other high-demand seasons—must be paid in full upfront at the time of purchase. These items are non-refundable, but under exceptional circumstances may be credited toward another service or rescheduled if necessary.

Refunds are not typically issued, except in rare or exceptional circumstances, such as an accidental overcharge or processing error. If your payment was made by card, the refund will be issued back to that same card. If payment was made in cash, I’m happy to refund the full amount, since there are no processing fees involved. Please note that MassageBook retains a small percentage in marketing and processing fees, so card refunds will not reflect the full original amount paid.

Receipts are automatically sent via email after your session. If you didn’t receive one and would like a copy, please let me know. Make sure your email address is correct and up to date to ensure you receive your receipt.

If you have any questions regarding these payment procedures, please contact me directly by call, text, or email using the information provided on my website. I’m always happy to help clarify or assist.

Intake Forms and Medical Information

New clients are required to complete an intake form prior to their first session. Intake forms are sent via email directly to your device within minutes of booking and confirming your appointment.

Please fill out your form in your own time before your session, so that when you arrive, we can begin promptly and make the most of your hands-on time. If your form is not completed beforehand, you’ll be asked to fill it out in the lobby during your scheduled session time.

Please ensure your email address is correct and that it belongs to you personally. In some cases, spouses, partners, or family members may share an email address — if this applies to you, please make sure that you are filling out your own personal information, not someone else’s.

If you are filling out the form on behalf of another person (such as a family member with a language barrier, cognitive challenge, or medical condition), please make a note of this in the comments section or notify me directly. This ensures I can document session notes accurately and appropriately.

Please note that if you share an email address with another person, you may each have access to and be able to view one another’s intake forms and related information. Proceed with this at your own discretion and comfort level.

Intake forms should be updated any time there are changes to your medical history, medications, or health conditions, and are typically renewed every few months to one year.

If you have specific sensitivities, trauma considerations, or comfort needs, please include these details in your intake form and, when possible, notify me via text prior to your session. This helps create a safe, supportive, and accommodating environment tailored to you.

Arrival and Session Expectations

Please arrive 10–15 minutes early to allow time for any questions, restroom use, or settling in before your session.

New clients: Please arrive 15 minutes early to complete or review your intake form, discuss your needs, and ensure we can tailor the session to you.
Returning clients: Please arrive 10 minutes early to get settled and prepare for your appointment.

Wear comfortable clothing and, if possible, arrive with a clean, makeup-free face to help prevent staining of linens and promote relaxation.

During inclement weather, you may be asked to wear plastic or cloth booties over your shoes upon entering. This helps prevent tracking in dirt, slush, rain, or snow — out of respect for the cleaning crew’s efforts and mine in maintaining a clean, professional environment.

A handicap-accessible restroom is available before, during, and after your session, with ample space for wheelchairs, walkers, or other mobility supports.

Parking is free, and you’re welcome to park in any available space. Sidewalks are handicap-friendly, making access safe and convenient for clients who use walking aids or are accompanied by friends or family with mobility needs.

When arriving during regular business hours, you may enter and greet the receptionist before taking a seat in the waiting area.
If you arrive on a day when the receptionist is unavailable, please text or call upon arrival, as doors remain locked between sessions for safety while I clean and reset the space.
If all else fails, and you don’t receive a response right away, you may knock on the door.

As a friendly reminder, many clients who visit the building have medical needs or mobility challenges, so please drive slowly and mindfully in the parking lot. Treat the space with the same care and courtesy you’d hope for yourself — keeping it safe, calm, and welcoming for everyone.

Cancellations, No-Shows, and Late Arrivals

Life happens — communication is key. Please review the following policies to help keep our schedule fair and balanced for everyone:

48 hour notice is required to cancel or reschedule without penalty.
Less than 48 hour notice: A fee of 50% of the full service price may be charged at my discretion.
No-call / No-shows: Up to 100% of the full service price may be charged at my discretion.
Honesty and communication are always appreciated — I understand that things come up, and I’m happy to work with you when possible.
Late arrivals will be accommodated to the best of my ability, but your full session time cannot always be guaranteed if the schedule does not allow for it.

Your understanding and respect for these policies ensure I can continue providing quality care and flexibility for all clients.

Health and Safety

If you are feeling unwell, suspect that you’ve been exposed to a contagious illness, or have recently been around someone who is ill, please reach out right away so we can determine whether rescheduling is necessary. In certain circumstances, cancellation fees may be waived at my discretion.

If I am unwell, I will notify you promptly and your appointment will be rescheduled with priority. Sometimes illness develops suddenly, but I will always communicate as early as possible.

Illness & Contagious Conditions

For the health and safety of all clients and staff, please refrain from attending your appointment if you are experiencing symptoms of, or have been exposed to, a contagious illness. This includes but is not limited to:

Flu, COVID-19, or fever
Chickenpox or any skin-transmissible condition
Bronchitis, sinus infection, or cough/sore throat
Ear infections, body aches, or nausea/vomiting (except pregnancy-related nausea)
Recent travel to regions with known disease outbreaks (e.g., measles, Lyme disease, or areas under active travel health advisories)

If you suspect or have been diagnosed with an illness — or believe you may have been exposed — please contact me as soon as possible to reschedule. Likewise, if you arrive visibly ill, I reserve the right to refuse service and send you home. Whether a cancellation fee is applied will be determined at my discretion, with fairness and safety in mind.

Inclement Weather & Safety
As we move into the colder months, snow, sleet, icy roads, or heavy rain may sometimes affect travel or scheduling. I make every effort to communicate 24–48 hours in advance if poor weather is expected to impact appointments.

You are always welcome to reach out preemptively if you have concerns — especially if childcare, school transportation, or work commutes could be affected. I strongly encourage proactive planning during the winter season.

If travel becomes unsafe, sessions may be rescheduled for another day, with late cancellation fees waived at my discretion.
If severe weather persists and we are unable to honor your appointment after three rescheduling attempts, you may choose to:

Apply your payment as store credit toward another service, or
Receive a partial refund (note: MassageBook the booking software retains a small marketing/processing percentage, so refunds may be slightly less than the full amount).

In all situations, communication is key — I will always prioritize your safety and comfort.
For your safety and mine, you may stop the session at any time for any reason. I also reserve the right to stop the session to maintain safety and professional boundaries.

Professional Boundaries and Scope of Practice

Massage therapy is a professional, non-sexual healthcare service. Any inappropriate behavior will result in immediate termination of the session, full payment due, and a permanent ban from future bookings. Legal authorities may be notified if necessary.
I do not diagnose conditions, prescribe medication, or perform chiropractic adjustments.
Massage therapy is a valuable tool and can complement medical care. However, it does not replace guidance or treatment from a licensed healthcare provider.
I may refuse or terminate a session at any time if your well-being is at risk or if professional boundaries are not respected.

Pregnancy, Medical Conditions, and Special Considerations

Massage can be a wonderful way to support comfort, circulation, and relaxation during pregnancy. However, it’s generally not recommended during the first trimester, as this is considered a delicate stage of early development. Most medical providers advise waiting until after this period before receiving massage or other forms of bodywork.

If you choose to proceed with a session during your first trimester, you acknowledge and accept any associated risk. All sessions will follow appropriate safety protocols to ensure the greatest level of comfort and care.

I am trained in prenatal massage and experienced in working safely with clients who are pregnant or managing special medical needs. Every body is different, and care is always adapted to your individual stage and comfort level.

Please make sure to indicate pregnancy, medical conditions, or special considerations on your intake form so that proper modifications can be made to your session setup and positioning.

Clients Under 18

Clients under 18 must have a parent or legal guardian complete and sign the intake form before receiving massage therapy.

Ages 15–17: Guardian consent is required via the intake form. A guardian does not need to stay unless requested by the client or therapist.
Ages 14 and under: Guardian consent is required, and the guardian must remain nearby for the entire session — either in the lobby, outside the door, or in the room if preferred.

Once you reach 18 years of age or older, you may be asked to complete a new intake form with updated medical history and your own signature, as you now have full autonomy over your care.

Parents and guardians are encouraged to use their discretion — if your child is receiving care, please decide whether to remain in the room or nearby based on their comfort and maturity.

All sessions are conducted professionally, with safety, transparency, and clear boundaries maintained at all times.

Confidentiality and HIPAA Compliance

I comply with HIPAA standards. All personal and health information you provide is confidential and securely stored.
Your information is never shared, sold, or distributed for any reason.
The only exception is if information is legally requested through a court subpoena.
If you wish to authorize the sharing of your information (e.g., with a doctor, chiropractor, or wellness provider), a written and signed consent form must be submitted in advance.

Refund Policy

Massage services are generally non-refundable. Exceptions may be made only under extraordinary circumstances.